We are happy to answer any queries regarding OutUK, but before contacting our Customer Support why not review the most common issues that are asked and see if your question is answered.

If not just email: support@outuk.com.

MEMBERSHIP

I signed up for FREE OutUK Premium Membership but my username and password have stopped working....

Each time you sign up for FREE OutUK Premium Membership you will be issued with a new username and password. You can continue to use those credentials as many times as you like. Make sure that you type the username and password exactly as it was shown on screen and note that both the username and the password are case-sensitive.

If you still are unable to access the Premium Membership Area you can always email us at:

support@outuk.com

Please state your Premium Membership Username and Password. We investigate queries within one business day, and we will send you an email confirming the situation just as soon as we can.

When I try and join as a Premium Member I get a "Please enable cookies" message before I get to the form to enter my card details...

To enable cookies in Internet Explorer go to Tools>Privacy>Advanced> and ensure that either the Override Automatic Cookie Handling box is not ticked, or if it is, that Accept First & Third Party Cookies options are ticked. If you have enabled cookies then this error is usually caused by the clock settings on your computer. Click on the time on the bottom right of your screen and ensure that the time is correct. Other browsers such as Chrome, Netscape and Safari work in a very similar way.

I've joined as a Premium Member, but when I try and log in nothing happens and there's nowhere to enter my username and password...

When you try and log in to a Password Protected area a grey box should pop-up where you can enter your details. If nothing happens it may be you are running an old version of Internet Explorer. Go to Internet Explorer>Help>About and see which version you have. You can update your Internet Explorer to the latest version at www.microsoft.com. If you have a current version of Internet Explorer it may be that your browser settings have been corrupted. Go to Internet Explorer>Tools>Internet Options>Advanced and click on Restore Default Settings>Apply>OK. If this still doesn't cure the problem restart your computer. If you are still having difficulty, or you are having problems using Chrome, Netscape or Safari, contact support@outuk.com.

I've put my correct username and password in but I still can't access the OutUK Premium Membership area.

If you have a number of websites open at the same time, or you have previously entered an incorrect password or username, incorrect information may be stored in your computer's memory. Close all your windows and restart Internet Explorer. If this still doesn't cure the problem restart your computer.

If you still are unable to access the Premium Membership Area you can always email us at:

support@outuk.com

Please state your Premium Membership Username and Password. We investigate queries within one business day, and we will send you an email confirming the situation just as soon as we can.

GENERAL

I'm worried about having gay pictures and videos on my computer.

Many of our models are UK lads taken by our own photographer and we require our models to provide two proofs of identity and age such as a passport, college identity card, driving licence or a utility bill. We will not take pictures of lads under 18. We also only use other photographers who insist on a similar level of identity and age check. All our records are on file. We do not use any photographs stolen from other websites or newsgroups supposedly in the public domain. The only photographs in the public domain are those taken by a photographer who died at least fifty years ago who did not pass on the copyright to his or her descendants. If we did steal these pictures and videos we would not be able to prove the identity or age of the models at the time the pictures were taken. We also think that it's only fair that the lads and the photographers should be paid for their work.

We do recommend though that you do not store pictures and videos on your hard-drive. It is best to keep them on a separate device such as a zip disc or other external memory store. All computers store this information and a simple Delete or Empty Recycle Bin will not remove this trail. You need to regularly clean up your computer which also has the advantage of freeing a lot of memory. Don't wait till your computer breaks down when it'll be too late and the technician at your computer store will be able to see everything.

Why should I sign up for FREE OutUK Premium Membership when there's lots on the internet that don't need any membership?

We think it's all about quality and convenience. How many times have you accessed a free site and your computer has crashed with the number of redirects. You'll also find that many free sites download spyware onto your computer which slows it down. Our Premium Membership area contains complete photosets of up to 120 pictures with no banners and you don't have to spend hours searching for what you want. You'll also see new pictures and new lads many of them who've never been on the net before, not just the same old photographs. We also like to think OutUK is a community and we welcome your comments and feedback.

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