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We are happy to answer any queries regarding OutUK, but before contacting our Customer Services why not review the most common issues that are asked and see if your question is answered. If not just email: support@outuk.com.

MEMBERSHIP

I have paid for my Premium Membership using my mobile phone but my password has stopped working....
These subscriptions last for 1, 3 or 7 days depending on which subscription you paid for. Your username changes with each subscription, so please be sure that you use the most information that was emailed to you. Make sure that you type the username and password exactly as it has been sent to you as the password verification is case-sensitive. If you have not received a new password please contact support@outuk.com. We normally respond to all emails within 1 business day. If you are unable to access a computer then you can call us during European business hours at +31 23 202 3708.

When I try and join as a Premium Member I get a "Please enable cookies" message before I get to the form to enter my card details...
To enable cookies in Internet Explorer go to Tools>Privacy>Advanced> and ensure that either the Override Automatic Cookie Handling box is not ticked, or if it is, that Accept First & Third Party Cookies options are ticked. If you have enabled cookies then this error is usually caused by the clock settings on your computer. Click on the time on the bottom right of your screen and ensure that the time is correct and you are set to GMT+1 (Amsterdam Berlin etc) time zone. If you are trying to join from a country outside the GMT+1 time zone, you will need to temporarily reset your clock to the GMT+1 time and the GMT+1 time zone. Other browsers such as Chrome, Netscape and Safari work in a very similar way.

I've joined as a Premium Member, but when I try and log in nothing happens and there's nowhere to enter my username and password...
When you try and log in to a Password Protected area a grey box should pop-up where you can enter your details. If nothing happens it may be you are running an old version of Internet Explorer. Go to Internet Explorer>Help>About and see which version you have. You can update your Internet Explorer to the latest version at www.microsoft.com. If you have a current version of Internet Explorer it may be that your browser settings have been corrupted. Go to Internet Explorer>Tools>Internet Options>Advanced and click on Restore Default Settings>Apply>OK. If this still doesn't cure the problem restart your computer. If you are still having difficulty, or you are having problems using Chrome, Netscape or Safari, contact support@outuk.com.

I've put my correct username and password in but I still can't access the OutUK Premium Membership area.
If you have a number of websites open at the same time, or you have previously entered an incorrect password or username, incorrect information may be stored in your computer's memory. Close all your windows and restart Internet Explorer. If this still doesn't cure the problem restart your computer. If you are still having difficulty contact support@outuk.com.

GENERAL

How much of OutUK is free?
You only have to pay for content in our Premium Members area and full access to our shopping selections. These areas contain content such as photographs, videos and other features suitable for an audience aged 18 or over. For this you pay a small subscription via your mobile phone. All the other sections of OutUK are free. The OutStrip Premium Members area features content not suitable for viewing by users who might access it by mistake. It's best compared with the kind of late-night films shown on TV. All the content is legal in the UK and Europe and we only feature models who are over 18 years of age. Age verification for all is kept on file.

OutUK is such a big site I find it difficult to find what I'm looking for...
We provide a text-only Site Map which clearly explains where everything is.

I'm worried about having gay pictures and videos on my computer.
Many of our models are UK lads taken by our own photographer and we require our models to provide two proofs of identity and age such as a passport, college identity card, driving licence or a utility bill. We will not take pictures of lads under 18. We also only use other photographers who insist on a similar level of identity and age check. All our records are on file. We do not use any photographs stolen from other websites or newsgroups supposedly in the public domain. The only photographs in the public domain are those taken by a photographer who died at least fifty years ago who did not pass on the copyright to his or her descendants. If we did steal these pictures and videos we would not be able to prove the identity or age of the models at the time the pictures were taken. We also think that it's only fair that the lads and the photographers should be paid for their work.

We do recommend though that you do not store pictures and videos on your hard-drive. It is best to keep them on a separate device such as a zip disc or other external memory store. All computers store this information and a simple Delete or Empty Recycle Bin will not remove this trail. You need to regularly clean up your computer which also has the advantage of freeing a lot of memory. Don't wait till your computer breaks down when it'll be too late and the technician at your computer store will be able to see everything.

Why should I pay for OutUK Premium Membership when there's lots on the internet for free?
We think it's all about quality and convenience. How many times have you accessed a free site and your computer has crashed with the number of redirects. You'll also find that many free sites download spyware onto your computer which slows it down. Our Premium Members area contains complete photosets of up to 120 pictures with no banners and you don't have to spend hours searching for what you want. You'll also see new pictures and new lads many of them who've never been on the net before, not just the same old photographs. We also like to think OutUK is a community and we welcome your comments and feedback.

TECHNICAL

The site is not displaying properly...
OutUK is designed for a monitor setting of 800 x 600. You will get the best results if you view the site using Internet Explorer 6 and above or other browsers such as Chrome, Netscape and Safari.

CONTACT DETAILS

You can get in contact with OutUK using the details on our Contact Page.

 

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OutUK features the latest gay news, advice, entertainment and information together with gay guides to cities and holiday destinations around the UK, Europe and the rest of the world. There are hundreds of galleries of photos and videos of the sexiest gay guys plus intimate personal profiles of thousands of gay lads from all around the UK.